DELIVERY

Worldwide free shipping

Since our goods for the European continent are shipped from Germany. Our delivery times are usually as follows:

Germany: 1 working day

Europe:  3-5 working days

worldwide outside of Europe: 3-10  working days

For the delivery of our goods, we rely on the professionals of UPS, who do their best to ensure the fastest possible delivery. Nevertheless, all shipping times are estimates without guarantee. Especially at peak times, there may be delays.

Once your order is on its way to you, you will receive an email with the tracking number so that you know exactly where your order is. Deliveries are only made on weekdays, from Monday to Friday.

RETURN

30 days free returns & exchanges

The ordered items do not fit? No problem! You can arrange a return within 30 days of receipt of the goods for a refund or exchange. Of course, the returned items must be in their original packaging and unworn and contain all product labels.

1. Place the items for return (in their original packaging, with all labels and unworn) back in the shipping box.
2. Fill in the supplied return slip and enclose it with the package.
3. Write an e-mail to customerservice@maxilite.ch (Subject: Returns).
   
4. You will receive a reply e-mail. Reply to this email to provide us with your full address and phone number.

Once we have your address and phone number, we can instruct UPS to pick up your package. If you are not at home when the UPS driver comes by, they will contact you.

The refund of the purchase price will be made automatically after the return has arrived with us.

If you can no longer find the return slip, you can also download and print it out again here.